Director of Operations
Rockville, Maryland
•
Full-time
$90,000 - $100,000 annually
About the Job
The Director of Operations is a strategic leader responsible for overseeing the organization's operational infrastructure, driving efficiency, and ensuring alignment with company objectives. Reporting to the COO, this role leads operational strategy, facilitates process improvement, and supports team development while fostering collaboration across all departments. With direct oversight of the Operations Manager, the Director of Operations ensures smooth execution of daily activities and contributes to long-term organizational success.
Leadership and Strategic Planning:
- Develop and implement operational strategies aligned with organizational goals and growth plans.
- Serve as a key member of the leadership team, contributing to strategic decision-making and long-term planning.
- Foster a culture of operational excellence, encouraging innovation and continuous improvement.
Operational Excellence:
- Oversee the implementation and maintenance of company-wide policies,
- SOPs, and operational guidelines in collaboration with department heads.
- Identify, evaluate, and execute process improvements to optimize efficiency and effectiveness.
- Develop and monitor KPIs to track operational performance and drive accountability across departments.
- Lead cross-functional initiatives to streamline operations, reduce costs, and improve service delivery.
Team Leadership and Development:
- Manage, mentor, and develop the Operations Manager and other operational staff, ensuring high levels of engagement and performance.
- Set clear expectations, provide regular feedback, and support professional growth through coaching and development.
- Foster a collaborative, inclusive, and solutions-oriented work environment.
Facilities and Asset Management:
- Direct the management of office facilities, including vendor relationships, space planning, and equipment maintenance.
- Ensure effective procurement and management of technology, office equipment, and software licenses.
- Oversee data security protocols and manage the organization’s digital library and cloud storage systems.
Financial Oversight Support:
- Assist the COO with departmental budget management by maintaining detailed expenditure reports and producing monthly summaries for leadership.
- Support accounts payable and receivable processes, ensuring timely and accurate invoicing, collections, and transaction recording.
- Contribute to financial strategy and reporting, including the preparation of P&Ls, cash flow analysis, and cost-saving initiatives.
Internal Customer Service and Support:
- Ensure a high standard of customer service for internal stakeholders by facilitating operational solutions and resources.
- Direct company event logistics, from pre-event planning to onsite execution, to ensure operational success.
- Oversee front office operations, including switchboard management and guest experience, fostering a professional and welcoming environment.
Special Projects and Initiatives:
- Lead special projects as assigned by the COO, ensuring timely and successful execution.
- Proactively identify opportunities to improve operational processes and align them with strategic goals.
- Adapt to the evolving needs of the organization with a forward-thinking and flexible approach.
Qualifications:
- Bachelor’s degree in Business Administration, Operations Management, or a related field; an MBA is preferred.
- Minimum of 7 years of experience in operations management, with at least 3 years in a leadership role.
- Proven track record of process improvement, strategic planning, and driving organizational efficiency.
- Strong understanding of financial principles, including budgeting, reporting, and financial analysis.
- Proficiency with operational and project management software tools.
Key Skills and Competencies:
- Exceptional planning and organizational skills.
- Strong written and verbal communication abilities.
- Analytical and problem-solving expertise with a strategic mindset.
- Ability to manage multiple projects and priorities effectively.
- Leadership capabilities to inspire and develop high-performing teams.
- Commitment to continuous improvement and adaptability in a dynamic environment.
Join Our Team:
At ABCD & Company, we are more than a workplace; we are a community committed to making a difference. If you are passionate about operational excellence, driving impact, and contributing to meaningful work, apply now to join our expanding team.
About ABCD & Company
At ABCD & Company, we believe that our clients are more than what they do; we only partner with brands who have the courage to show the world who they are. We create meaningful, deeply impactful marketing campaigns and events to grow our partners’ brands and help them connect with their audiences on a deeper level—with soul. Soul is the missing ingredient in stale and formulaic campaigns and events. Soul is at the core of who we are - it’s the energy that drives us and the magic that helps us innovate. We pride ourselves on being able to infuse soul into every aspect of our work. As a minority-owned company, our mission is to empower marginalized voices that aren’t often represented. Looking at diversity with a soulful lens, we go deeper than the surface-level qualities and include the invisible dimensions of a person’s identity. We do this by breaking down unconscious bias and learned stereotypes that we may not even be aware of but affect our ability to be inclusive. Our philosophy centers on cultural appreciation, not appropriation, and prioritizes equity over equality. We understand that empathy grows through proximity, which is why diverse faces and voices shine in all our campaigns. We have decades of experience creating transformative experiences for market leaders in the banking, non-profit, health, and government industries, among others, we are proud to have been recognized as 2023 Best Places To Work. This accolade reflects our commitment to fostering a positive and inclusive workplace culture. We have extensive experience navigating highly regulated spaces and producing assets that are accessible and compliant. We work with clients who focus on KPIs to deliver ROI, increase positive sentiment, and deliver impact.